Return Policy
We keep returns limited to unopened bottles so every fragrance reaches its next wearer sealed and unused.
What we accept
We accept return requests for unopened perfume bottles within 14 days of delivery. The bottle must be unused and remain in its original packaging.
How to request a return
Email info@theaureperfume.in with your order number and the reason for the request within 14 days of delivery. We will review the request and reply with the next steps. Please wait for our instructions before sending anything back.
Items we cannot accept
We cannot accept a bottle that has been opened, sprayed, used, or returned without its original packaging. Fragrance is an intimate product, so opened bottles are not eligible for return.
If your bottle arrives damaged
Please record one continuous video while opening the package, starting with the sealed outer parcel and showing the package, bottle, and any damage clearly. An unboxing video is mandatory for a broken or damaged bottle claim. Also email us clear photos, your order number, and the video within 24 hours of delivery at info@theaureperfume.in. Do not discard the packaging or use the product while we review the claim.
Refunds
After an approved return is received and checked, the refund is processed to the original payment method. Refunds are generally processed within 7–10 business days after approval. Your bank or payment provider may take additional time to display the amount.
Discovery Set
The Discovery Set is intended for sampling and is covered by the same unopened-product condition. Please contact us before returning any item so we can confirm the applicable next steps for your order.
Need help?
Contact info@theaureperfume.in with your order number. We will help you understand whether your request meets the policy and explain the next step.
Last updated: 1 October 2026